Industrial and plumbing supply · unedited transcript
At the supply counter.
A fictional wholesale supplier: price lists, a warranty policy, freight terms, credit terms, an after-hours callout sheet, and the same mess every real shop has, including two versions of the same price list and a scanned notice taped to the counter. Below, the product answers the questions a counter man actually gets. Three of them are not covered by the documents. Watch what it does.
Generated by the product itself on September 4, 2026, from the documents alone. Nothing below was written or edited by a person.
“What's the warranty on a rebuilt pump?”
A rebuilt pump carries a 90-day warranty from the invoice date. It covers manufacturing defects, mechanical failure, and seal degradation, but excludes cavitation damage, bearing wear beyond 0.005" runout, and impeller erosion. The warranty is parts only with labor not covered, and has a maximum credit limit of $2,500 per unit.
Found in: counter_faq.md — WARRANTY QUESTIONStestcorpus/warranty_policy.md — 2.1 Rebuilt and Reconditioned Pumps (Prefix: PU-)testcorpus/warranty_policy.md — 5. New vs. Rebuilt vs. Reconditioned — Warranty Differencescounter_faq.md — QUICK REFERENCE — COMMON PART PREFIXES
“How long do we have to report damaged freight?”
You must report damaged freight within 24 hours if damage is discovered at delivery. If damage is not noted at delivery, the claim must be filed within 48 hours of the delivery date. Claims filed after 48 hours may be denied and the customer becomes responsible for freight damage recovery.
Found in: shipping_and_freight.md — 7.2 Damaged Freight (Damaged in Transit)returns_procedure.md — 6.1 Freight Damage Claims
“What does Saturday delivery cost extra?”
Saturday delivery adds a $50 surcharge. It's available in Zone 1 and Zone 2 only and requires 48-hour notice.
Found in: shipping_and_freight.md — 6.1 Delivery Windows
“What's the after hours callout rate on a holiday?”
The after-hours callout rate on a major holiday is $145 per hour for labor. There's also an $85 callout fee, and a 2-hour minimum billable time applies regardless of actual time on site.
Found in: after_hours_callout.md — 4.2 Labor Ratescounter_faq.md — EMERGENCY / AFTER-HOURS
“What's the credit limit on a standard account?”
The credit limit on a standard account is $5,000.
Found in: credit_terms.md — 2.1 Standard Accountcredit_terms.md — 2. Account Types and Credit Limitscounter_faq.md — GENERAL / ACCOUNT QUESTIONS
“What's the ground freight rate per pound to Zone 1?”
The ground freight rate per pound to Zone 1 is $0.30 per lb.
Found in: shipping_and_freight.md — 3.2 Ground (3–7 day UPS/FedEx)
“What's the restocking fee on a field-cut hose?”
Field-cut hoses are non-returnable with no refund at all. They're considered cut-to-length items, which are specifically non-returnable regardless of condition.
Found in: counter_faq.md — RETURNS & RMAcounter_faq.md — QUICK REFERENCE — COMMON PART PREFIXEScounter_faq.md — PRODUCT AVAILABILITY & ORDERING
“What's the warehouse wifi password?”
Not in these documents.
“Do you offer forklift maintenance?”
Not in these documents.
“How many people work at the company?”
Not in these documents.
The same honesty, on your paperwork
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